Frequently Asked Questions

What is a Third-Party Administrator?

A third-party administrator (TPA) is an independent company that provides specialized claims administration services to employers who self-insure their workers' compensation programs. The TPA handles all aspects of the claims process, including intake, investigation, medical management, reserving, payment of benefits, and settlement negotiations, on behalf of the employer.

What is the difference between an insurance company and a third-party administrator?

An insurance company assumes financial risk for workers' compensation claims by collecting premiums and paying benefits out of its own funds. A third-party administrator, on the other hand, does not assume financial risk. Instead, a TPA manages the claims process on behalf of the employer, who retains the financial responsibility. This arrangement gives employers greater control over their claims, direct access to their adjusters, and often results in significant cost savings compared to traditional insurance.

What is Employer's Claim Service, Inc?

Employer's Claim Service, Inc. is a reputable third-party administrator specializing in workers' compensation claims management for employers in Illinois and Indiana. Founded in 1987, ECS provides comprehensive claims administration services including claims handling, reporting, cost containment, and medical management. We are known for our personalized service, experienced staff, and commitment to achieving the best possible outcomes for our clients.

How long has ECS, Inc been in operation?

Employer's Claim Service, Inc. was founded in 1987, giving us over three decades of experience in workers' compensation claims management. Throughout our history, we have built a strong reputation for reliability, expertise, and personalized service that keeps our clients coming back year after year.

What areas do you serve?

Our headquarters is located in Libertyville, Illinois, and we provide workers' compensation claims administration services throughout the state of Illinois. We also serve employers in Indiana, giving our clients coverage across both states with the same level of personalized attention and expert claims management.

Can you help us contain worker's compensation costs?

Absolutely! Cost containment is a core component of our services at Employer's Claim Service. Our experienced team uses proven strategies to help you reduce workers' compensation expenses, including early intervention programs, aggressive claims negotiation, medical cost management, and return-to-work initiatives. We have consistently achieved settlement reductions of up to 50% for our clients, delivering significant savings without compromising the quality of care for injured workers.

How quickly can you respond to inquiries or claims?

We pride ourselves on our responsiveness. All new claims are acknowledged and initiated within one business day. Phone calls and emails are returned promptly, typically within a few hours. Our clients consistently tell us that our response times are among the best they have experienced from any TPA or insurance carrier.

How do I get started with Employer's Claim Service?

Getting started is simple. Simply reach out to us by phone at (847) 680-3196 or by email at sborgstrom@ecs-libertyville.com. We will schedule a consultation to discuss your organization's needs, explain our services in detail, and provide you with a customized proposal. There is no obligation, and we are happy to answer any questions you may have.

Useful Links

Helpful resources for workers' compensation information and industry guidance.

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